FreightRover operates www.freightrover.com and all subdomains. By visiting our website (“site”) or using our application (“app”) at any time, you hereby agree to the following Privacy Policy. If you do not agree with this Privacy Policy, you should not visit our site or use our app. By your use of our services, you hereby agree this Privacy Policy constitutes a legally binding agreement between you and FreightRover, and that your use of FreightRover shall indicate your conclusive acceptance of this agreement.

What Do We Collect?

Information You Provide to Us

We ask for certain information such as your first name, last name, mailing address, phone number, e-mail address, birthdate, CDL#, CDL State, and truck# when you register with our app. We may also collect financial information, including credit card or bank account information in the event you request additional services. Your payment information is collected and processed by a third party payment serviceand is not stored or accessible by us. The information we collect is not used for marketing purposes.

Information Through Use of Our Services

When you use our services, we may also collect the following information:

  1. Location Information. When you use our application we also detect precise location information about the trip. If you permit the use of location services via your permission system used by your mobile device, we may also collect the location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
  2. Transaction Information. We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details.
  3. Device Information. We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software, unique device identifier, serial number, device motion information, and mobile network information.
  4. Message Information. We may collect information when utilizing our messaging services to connect with other parties, contacts or users through our application.

How Do We Use This Information?

We may use the information we collect from you when you register or use certain other site features in the following ways:

  1. To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  2. To allow us to better service you in responding to your customer service requests.
  3. To quickly process your transactions.
  4. To administer a survey, contest, or sweepstakes. You may opt-out of these at any point.
  5. To contact you regarding new features and service offerings.
  6. To contact you regarding any Privacy Policy or Terms and Conditions infringements.
  7. Allow us to contact you with any changes to our policies or terms.

Users of our service have the ability to choose the method by which you would like us to contact you. You control these settings and can change these at any time.

How Do We Protect This Information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.Your payment information is collected and processed by a third party payment service and is not stored or accessible by us. We will not ask you for personal information.

Use of “Cookies”

We use cookies during your use of our site. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember your load search history and suggest new searches based on your history. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

Third-Party Services

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Children’s Privacy

Protecting the privacy of young children is especially important. Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18 without obtaining parental consent. If you are a parent or guardian and discover that your child under 18 years of age has obtained an account on the Service, then you may alert us at support@freightrover.com and request that we delete that child’s personally identifiable information from our systems.

Opt-Out, Modify or Remove Information

To modify your e-mail subscriptions, please unsubscribe directly from the e-mail message you received. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual communication for record keeping.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Contact us at support@freightrover.com.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE SITE AND ALL CONTENT, INFORMATION, MATERIALS, PRODUCTS, SERVICES, INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. 1822 CAPITAL HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND (WHETHER EXPRESS OR IMPLIED), INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTION OF YOUR REQUIREMENTS, ARISING OUT OF A COURSE OF PERFORMANCE, DEALING OR TRADE USAGE, INTEGRATION OR INFORMATIONAL CONTENT, OR OF FREEDOM FROM NON-INFRINGEMENT, ERROR, INTERRUPTION, VIRUS OR OTHER DISABLING ROUTINE. IN NO EVENT, INCLUDING NEGLIGENCE, SHALL 1822 CAPITAL OR ANY OF ITS DIRECTORS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS OR OTHER REPRESENTATIVES BE LIABLE (JOINTLY OR SEVERALLY) FOR ANY DAMAGES OF ANY KIND ARISING FROM YOUR ACCESS OR USE OF THE SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, SERVICES, INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUES OR LOSS OF BUSINESS, EVEN IF 1822 CAPITAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY, OR FOR ANY CLAIM AGAINST YOU BY ANY OTHER PARTY. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION AND ELSEWHERE IN THESE TERMS OF USE APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Contact

If you feel that parts or all of this Privacy Policy has not been met or violates your rights, please contact us:

FreightRover
9702 East 30th Street
Indianapolis, IN 46229
E-mail: support@freightrover.com

Welcome to FreightRover!

Acceptance of Terms and Conditions

FreightRover™ operates www.freightrover.com and all subdomains. By visiting our website (“site”) or using our application (“app”) at any time, you hereby agree to be bound by the following Terms and Conditions. If you do not want to be bound by said Terms and Conditions, you should not visit our site or use our app. By your use of our services, you hereby agree that these Terms and Conditions constitute a legally binding agreement between you and FreightRover, and that your use of FreightRover shall indicate your conclusive acceptance of this agreement.

Please read these terms and conditions carefully, as they contain important information regarding usage of FreightRover.

FreightRover is not to be considered a shipper, carrier, or broker in the transportation process.

Phone Use While Driving

FreightRover and our partners take safety very seriously. By agreeing to use of our app, you hereby agree to comply with state and federal mobile phone restriction laws. FreightRover is not liable for any fines, penalties or legal action against you or your company for use of our app.

Terms:

“Shipper” is defined as any user of FreightRover that post loads or offers load details to drivers to view. This includes, but not limited to: shippers, logistics, freight brokers, freight forwarder, intermodal, rail, or 3rd party logistics.

“Carrier” is defined as any user of FreightRover that provides motor transportation of goods for compensation.

“Driver” is defined as any user of FreightRover that operates the tractor and trailer to assist the Carrier in transportation of goods for compensation.

“Users” are defined as shippers, carriers, and drivers using the FreightRover service.

“Fetch|CORE™” or “CORE” is defined as a FreightRover service whereas drivers have visibility to only their carriers loads. These loads can be referenced as drivers and carriers with same DOT#s. All loads completed where the shipper and driver DOT# match.

“Fetch|SELECT™” or “SELECT” is defined as a FreightRover service whereas a shipper chooses the exact carrier and/or driver by DOT# specifically to view their loads offered.

“Fetch|OPEN™” or “OPEN” is defined as a FreightRover service whereas a shipper offers a load or group of loads to any carrier and/or driver within our app meeting the standard minimum requirements.

Services:

FreightRover provides users a mobile and web-based marketplace for the transportation of cargo shipments, where shippers can post load details and terms, drivers can view and accept these terms, and carriers can facilitate communication between their system and FreightRover. Our services provide users within the transportation industry an easier way to connect to each other and scale their business at their own pace.

Terms and Conditions

By using our service, shippers agree to the following:

  1. You will complete the FreightRover registration process and that your company information is accurate and without error;
  2. You own the rights and authority to all load details and information published to other users. All loads provided to FreightRover from you are as accurate as possible and updated in a reasonable time. Failure to do so may result in suspension or banning of your account;
  3. You agree to allow FreightRover to provide drivers and carriers your contact information;
  4. You maintain control of those users able to receive messages from other parties;
  5. You agree to provide drivers and carriers with the minimum load information to completed a transaction:
    • Shippers Information (Address, City, State, and Zip)
    • Consignee Information (Address, City, State, and Zip)
    • Any and all reference numbers (Bill of Lading, Shipper Reference #, Consignee Reference #, etc)
    • Appointment Times
    • Contact information
    • Service Mode (Dry Van, Refrigerated, Flatbed, etc)
    • Load Rate (All-In)
    • Required paperwork and information needed for payment. FreightRover standard is only the Proof of Delivery is required.
  6. Failure to provide these required details may result in interruption of service

  7. You agree that you will under no circumstance knowingly double-broker any loads to FreightRover;
  8. You agree that your posted rate includes all services needed to complete each load. Any additional services not provided within the initial load details after load completion will need be paid directly to driver or carrier;
  9. You agree to pay carriers for completed services upon receipt of required paperwork. No refunds will be granted if all services and load requirements have been met by the driver and/or carrier.
  10. You agree that payment for services will be processed through FreightRover;
  11. You understand that any claims to cargo, property, injury, and/or death are to be resolved with the carrier completing your transaction outside of the FreightRover system. FreightRover will provide you with the necessary contact information to file these claims;
  12. You agree to the risks involved in motor carrier transportation;
  13. You will not require any driver and/or carrier to complete your load in a manner that will violate any local, state, or federal laws;
  14. Where applicable, you agree to maintain the legal minimum DOT insurance and credentials to cover losses or damages;
  15. You will permit FreightRover to use any locations, addresses, facilities, or locations provided to us as guidance for other users to perform their duties and services. FreightRover will not solicit from these locations, unless given written permission by you or your company to do so.
  16. There may be times when other users performing services for you will require additional information to complete these services. You agree to provide this information in a timely fashion and without delay. Failure to do so may impact a user’s ability to perform these services;
  17. You agree that FreightRover is a marketplace and not a broker, carrier, or shipper.

Load Cancellations:

You agree that any loads cancelled after a driver or carrier acceptance of load terms may result in a Truck Order and Not Used (“TONU”) fee of $250 plus all applicable FreightRover and payment processing fees, per occurrence. FreightRover reserves the right to suspend or ban any account with above average occurrences.

Carrier and Driver Terms

By using our service, carriers and drivers agree to the following terms:

  1. You will complete the FreightRover registration process and that your company information is accurate and without error. It is your responsibility to update any contact information required of your company within a timely manner;
  2. You agree to maintain the minimum United States Department of Transportation (“DOT”) requirements pursuant to 49 CFR Part 300 – 399;
  3. You agree that FreightRover require carriers to meet and maintain the following requirements
    • Valid and active DOT# or MC#
    • Valid primary contact and secondary contact
    • Valid W9
    • Completed FreightRover carrier profile
    • Valid and active Certificate of Insurance
      • i. Cargo insurance coverage no less than $100,000
      • ii. Auto insurance coverage no less than $1,000,000
    • FMCSA Safety Rating not equal to “Unsatisfactory”;
  4. You agree to allow FreightRover to monitor the minimum CSA and Insurance requirements and, at our sole discretion, suspend, ban or terminate any account that is not compliant. Any non-compliance warnings will be sent to each user;
  5. You agree to maintain and procure all necessary permits, licenses, certificates, and/or authorities required for each load accepted;
  6. You agree to maintain sole responsibility for any driver user that is approved under your DOT#. FreightRover will provide tools to monitor and track drivers but we are not responsible for any driver you or your company signs up and approves;
  7. You agree that you will under no circumstance knowingly double-broker any loads that are accepted from FreightRover.
  8. You agree to maintain all equipment owned or leased by your DOT#;
  9. You agree to meet, to the best of your ability, all shipper provided appointment times. Any deviation from, it is your responsibility to proactively communicate to the shipment owner;
  10. You agree to accept any load rate provided to you by shippers through our marketplace. Any load with additional, unforeseen costs of transportation will be invoices directly to the shipper contact listed for each load. FreightRover assumes no responsibility for any additional costs of transportation;
  11. You will not claim, and hereby waive and release any right to claim, any lien on any Shipment, and you will not withhold delivery of any Shipment on account of any dispute about any fees or charges claimed under this Agreement or in order to secure payment of such fees or charges;
  12. You agree to pay for FreightRover services as listed on your account;
  13. You agree to provide shippers with all required paperwork needed to complete payment. Failure to provide paperwork within 60 days of load completion may result in no payment. Services fees for FreightRover service will be deducted from your account regardless;
  14. You agree to the use of live-time GPS load tracking of your loads. Shippers will have access to view location of your loads during transit;
  15. You will permit FreightRover to use any locations, addresses, facilities, or locations provided to us as guidance for other users to perform their duties and services. FreightRover will not solicit from these locations, unless given written permission by you or your company to do so;
  16. You agree that any driver payroll, driver deductions or additional settlements toward your drivers are to be dealt with outside of FreightRover;
  17. You agree that any pay package or self-reported financial data in the app are to be maintained by the user of the account. We are not responsible for any errors related to self-reported metrics.
  18. You agree that FreightRover is a marketplace and not a broker, carrier, or shipper.

Carrier Penalties.

You agree that any load requiring reassignment to additional power units after acceptance are your sole responsibility. Inability to complete a load after acceptance will result in a Load Cancellation fee of $250 plus all applicable FreightRover and payment processing fees, per occurrence. FreightRover reserves the right to suspend, terminate or ban any account with above average occurrences.

Types of Services.

Each shipment will be categorized into one of three (3) categories: CORE, SELECT or OPEN. Each user will be notified of which category their shipment falls into at the time of booking. A statement will be produced monthly for each user with the previous periods summary of loads. Any additional costs, deviations and/or claims hold will be resolved directly with shipper and carrier. FreightRover will not be held liable for any additional costs or deviations to the total rates displayed on our platform.

Fees for Service.

FreightRover reserves the right to change pricing for any services with thirty (30) days’ notice to the users. Pricing may vary depending on the agreement between FreightRover and user. Standard pricing is as follows:

CORE Service:

$45 per month per driver plus applicable processing fees for enrolled under a specific DOT#. Carriers must maintain the accuracy of their enrolled drivers list. Payment for this service shall be paid the 1st of each month, for the month in advance. No prorated amounts are allowed.

SELCT & OPEN Service:

$15 per completed load (“transaction”) plus applicable processing fees. All required paperwork is required to be uploaded through FreightRover prior to payment. Carrier and driver have fifteen (15) days to upload the required paperwork, at which point carrier will be charged the transaction fee plus applicable processing fees and funds for the load will be returned to the shipper.

Shipper Service:

Loads will be paid at the posted load rate to the carrier upon receiving the required paperwork for each load. Upon successful dispatch of a matched load, funds for the load will be charged to the payment method on file and put on hold. Funds will be released to the carrier once paperwork is received. Any funds for a load missing the required paperwork will be returned to the shipper after thirty (30) days.

Posting Loads:

Free

Payment Process:

You agree to pay for the services elected into with your account. Users are able to opt out of any services at any point. Services may require monthly subscriptions, weekly subscriptions, transactional charges, or one-time fees. All subscriptions, transactions, and sales are considered final.

By agreeing to use FreightRover, you hereby authorize FreightRover to bill your credit card or bank account on file for the services to accept. Any Non-Sufficient Funds (“NSF”) or credit card decline fees incurred by FreightRover will be passed through to the account owner. It is your responsibility to maintain up-to-date payment information. Any incorrect or expired information will result in account suspension, until resolution is made.You represent and warrant that you have legal right to use any credit card(s) or other payment method on behalf of your organization.

FreightRover uses Stripe, Inc. for payment processing services. By using Stripes services, you agree to the Privacy Policy and Terms and Conditions, found at https://stripe.com/us/privacy

FreightRover is PCI DSS compliant. WE DO NOT COLLECT OR STORE ANY CREDIT CARD, BANKING, OR OTHER FINANCIAL INFORMATION.

Location-Based Services (“LBS”).

Portions of the FreightRover service will provide features based on a user’s location. In order to utilize these features, you must allow FreightRover access to your location or local position through your device. If you do not agree to allow this or disable your LBS on your device, you understand that this will limit the features available to you and may result in failure of the app.

Consent to Use.

You agree to allow FreightRover access to certain hardware on your device. This includes, but is not limited to: GPS, Location-Based Services, Camera, Audio. FREIGHTROVER DOES NOT COLLECT OR STORE ANY PERSONAL INFORMATION. Please contact a FreightRover representative if you feel that any of this information has been collected.

Disclaimer of warranty.

This application is licensed “as-is,” “with all faults,” and “as available.” FreightRover makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained in or accessed through the application for any purpose. To the fullest extent permissible under applicable law, we disclaim all warranties, express or implies, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Any reliance you place on such information is therefore strictly at your own risk, and by using FreightRover you expressly assume all such risk.

Limitation of liability.

You hereby agree that FreightRover and its affiliates and subsidiaries, directors, officers, agents and employees shall not, to the greatest extent permitted by law, be liable for any damages of any nature, whether under the law of contract, the law of torts or otherwise, in relation to the contents of, or use of, or otherwise in connection with this website or the services provided by FreightRover, including, but not limited to, direct, indirect, incidental, special and consequential damages, or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. This limitation shall apply even if FreightRover or any other indemnitees have been advised of, or otherwise should have known of, the possibility of any such damages.

Confidential information.

You hereby agree that FreightRover contains proprietary and confidential information including copyrights, trademarks, patents, service marks and other content protected by intellectual property laws and international intellectual property treaties. FreightRover hereby grants you a limited license to use FreightRover for your own use, and not for use by any other entity, including another carrier or broker. Any content on FreightRover may not be sold, reproduced, or distributed without our written permission. You hereby acknowledge FreightRover would suffer irreparable harm from a breach of any of the covenants or agreements contained herein. In the event of a breach or threatened breach of any of the provisions of this Agreement, FreightRover, or its respective successors or assigns may, in addition to all other rights and remedies existing in its favor, apply to any court of competent jurisdiction injunctive or other relief, without any requirement for the securing or posting of any bond in connection with such remedy, in order to enforce or prevent any violations of the provisions hereof. FreightRover will be entitled to compensatory and punitive damages, in addition to any and all remedies available by law or under this terms of this agreement, and all costs and expenses, including court costs and reasonable attorney’s fees, incurred by FreightRover in enforcing this Agreement. Such right to recover damages shall be without the need to prove any malice on the party of you in breaching this agreement.

Termination of Use.

You hereby agree that FreightRover may cancel your credentials and otherwise discontinue your use of this service at any time in its sole discretion. Upon notice of such termination, you agree to discontinue any further use of FreightRover. Such termination of use, however, shall in no way affect your obligations of confidentiality, as specified herein.

Third Party Links and Materials.

You hereby agree that FreightRover may include or add at any time hyperlinks to third party content, including advertising or other websites. You hereby agree that FreightRover is not responsible for any such third party content, and does not recommend or endorse such products or services available from such third party content. You hereby agree that you visit such third party content at your own risk. Please reference each Third Party Link’s Terms and Conditions section for additional information.

Modification.

You hereby agree that FreightRover may amend, modify or otherwise change the use of its website, or the conditions of use thereof, at any time without notice. Such modification may result in interruption of services, for which FreightRover shall have no liability or any nature.

Assignment.

You hereby agree that you may not assign or transfer your credentials to or use of FreightRover, in whole or in part, to any other party without the written consent of FreightRover.

Entire agreement.

These Terms and Conditions constitute the entire agreement between you and FreightRover regarding the subject matter herein, and there are no other agreements of any kind, including written or oral, between the parties. Notwithstanding, you may be subject to additional terms and conditions when you use or access other services, affiliate services or third-party content or material.

Non-Waiver.

Failure by either party to insist upon the other party’s performance hereunder or to exercise any rights or privilege herein shall not be a waiver of any of the rights or privileges provided for in this Agreement.

Jurisdiction.

You agree that these Terms and Conditions shall be interpreted under the laws of the State of Indiana, without giving effect to its conflict of laws provision. You further agree to submit to the exclusive personal jurisdiction of Indiana, and agree that any legal proceedings arising under this Agreement or the services provided by FreightRover shall be commenced in the state or federal court sitting in Indianapolis, Indiana.

Severability.

If any of the provisions herein are held to be unenforceable or invalid by any arbitrator or court or tribunal of competent jurisdiction, the validity and enforceability of the remaining provisions shall not be affected thereby and the rights and obligations of the parties under this Agreement shall be reduced only so much as necessary to remove the illegality.

Digital Millennium Copyright Act (“DMCA”).

We comply with the provisions of the Digital Millennium Copyright Act. If you feel that any of the content within FreightRover violates this act, please contact us:

FreightRover
9702 East 30th Street
Indianapolis, IN 46229
E-mail: support@freightrover.com

You agree that you are the rightful owner or authorized to any content in violation of this policy. We take misuse and abuse of DMCA very seriously. Any user found abusing this policy is subject to account termination or further legal action.